Frequently Asked Questions
Q: What is the CDPH?A: The CDPH is the California Department of Public Health. It is the state agency that issues and regulates CNA licenses.
Q: I'm renewing my CNA license, which exam do I take?A: The Department of Public Health requires you to take both the Written and Manual skills to renew your license.
Q: What is a 283B form?A: 283b is the form number that you will find in the bottom left hand corner of the Certified Nurse Assistant (CNA) and/or Home Health Aide (HHA) Initial Application. Your school should give this form to you when you complete a CNA program. It must be filled out and signed by the RN in charge of your CNA program.
Q: What is a CDPH 932 form?A: CDPH 932 is the form number that you will find in the bottom left hand corner of the Certified Nurse Assistant Competency Evaluation Approval letter that you receive from the state. You should receive this form if you have been approved by the California Department of Public Health, because you either challenged to take the exam or you are renewing a CNA license.
Q: Do I need both the 283b and the CDPH 932 form?A: No. You will only have one or the other form. If you finish a CNA course, you will present the 283B form on your testing day. If you are renewing your license or applying for equivalency, you will present the CDPH 932 form.
Q: How do I receive a copy of my results? A: Bring an self-adressed stamped envelope to the test site and you will receive your results in 3-7 business days. If you do not receive them in that time period, you may request a copy from our testing company, Credentia at Email: firstname.lastname@example.org Q: Why haven't I received my license yet?A: Your license is issued by the California Department of Public Health; please contact them with any questions you may have about your license. It does take 60 to 90 days for the Department of Public Health to receive your test scores, process them, and mail you your license. CDPH's contact information: Phone: (916) 327-2445 or Email: email@example.com
Q: What is 15 business days?A: Registration forms and fees must be in our office at least 15 business days before an exam and there must be space available to register you for that exam date.Business days are Monday through Friday. Weekends and Holidays do not count as business days.
Q: How can I pay for the exam?A: The Regional Testing Center only accepts money orders or cashier's checks.DO NOT MAIL CASH. The Regional testing center is not responsible for cash that is lost in the mail.We do not accept personal checks or credit card.
Q: Can I get a refund?A: There are no refunds. All registration materials are processed upon receipt.
Q: Do I need to fill out the 2nd choice on the Registration form?A: Yes, we highly recommend you choose a 2nd choice, in case your 1st choice is no longer available by the time we receive your application. Otherwise, we must try to contact you to pick a 2nd choice over the phone or email, which delays you being registered.
Q: Why haven't I received a confirmation email or letter yet?A: Once registered, the RTC will mail a letter or email the candidate. This will include test date, test time, test site location address, and instructions on what to bring to the exam. Confirmation letters and emails are not required, they are a courtesy. If you do not receive a confirmation letter or email two weeks before your requested exam date, you may contact the RTC to confirm your registration.
CNA Testing Questions:
Q: Can I bring a dictionary or notes to the test?A: You can only bring a paper translation dictionary with no definitions or no handwritten notes. No electronics permitted. Strictly translation from one language to another. You can't bring any notes with you.
Q: How do I receive my test results?A: Results/score reports will not be handed out on the exam date.You will be asked to bring a self-addressed stamped envelope as your results/score reports will be mailed to you within 24 hours of the test, you should expect results/score reports within 7 to 10 business days. You may contact our testing company, Credentia at Email: firstname.lastname@example.org if you haven't received your results after 10 business days or need a duplicate copy. Q: I don't agree with my test results, what can I do?A: You may fill out the Feedback form; however, test results will not be changed.